Returns & Exchanges
At Tistaminis, we want you to be completely satisfied with your hobby supplies and miniatures. If you are not happy with your purchase, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original, unopened condition, ensuring all components and retail packaging are intact to qualify for a refund.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our warehouse facility.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing